Case Study

Project Overview

A programme was established to deliver a new, cloud based, data management solution. At that time, multiple data storage/warehouse solutions existed across the business, with varying degrees of data accuracy and completeness, leading to multiple variations of the same data, and no single source of truth. 

At a human level, there was little appreciation of the need for aligned and consistent data, as reports were generally produced on a siloed basis, according to the needs of individual business units

The Solution

Deliver a cloud based, data storage and management solution, ingesting data from key sources, and providing reporting capability. 

In conjunction with the technical solution, a significant change to behaviours and culture was required, to respect, appreciate and utilize the power of data in future decision making.

We Delivered

• Data Centre of Excellence, providing leadership, support and strategic vision for data management and usage 
• Data Stewards network, with subject matter experts representing each key business system 
• Data University, providing online access to training, case studies and other useful information 
• Leadership engagement campaign to ask for facts, not opinion 
• A communication and awareness campaign to be ‘data driven’ and #actonfact 
• A Data Governance operating model to manage and control data quality and standards 
• Data Democratisation – providing open data access to all business users to produce reports and insight from the same source 
• Success Metrics to show the accuracy, usage and value of data across the organisation  

The Difference We Made

• Broke down siloes and created awareness of the importance of consistent data and reporting 
• Improved data quality and continuous improvement 
• Embedded new data skills across the organisation 
• Used our Data Stewards and Data Champions to advocate data culture within their own business areas 
• Over €3 million in avoidance of revenue leakage  
• Single source of truth 
• Improved accuracy, timeliness and efficiency of Management Reporting