Case Studies
Creating a Change Management Capability
A global transformation function were running a number of programmes delivering technical, process and organisational changes to operational teams. These programmes were primarily staffed by contractors from a variety of backgrounds and companies, without a change management focus or consistent ways of working. As a result, programmes concentrated on delivering technology not people change. This led to low user adoption, and under realisation of benefits.
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Aligning Change Management practices with Scaled Agile (SAFe)
Global IT transitioned from delivery using waterfall to Scaled Agile (SAFe) methodology to shorten the time taken to implement key functionality, as well as improve the quality of solutions. We were unable to find external sources of best practice to help us deliver people and business change alongside SAFe, so we developed and adapted our change management methodology to fill the gap successfully.
Simplifying Commercial Relationships with Suppliers
A legacy process for ordering and payments was being used with global fixed line connectivity suppliers. It was derived from a process designed for one-off payments, not for a commercial relationship for assets billed regularly, and changed and upgraded over time. This process resulted in a high number of commercial disputes as the data held by the supplier and customer diverged over time and could not be reconciled at the point of payment.
Focusing on Adoption to Embed New Digital Capability
A programme was set up to deliver a new Inventory platform for managing customer´s fixed line assets. Over time, due to acquisition of other companies, customer asset data was dispersed across various platforms with different data models leading to there being no single source of the truth. As a result, key staff managing relationships with partners or with customers had resorted to creating their own offline versions of asset data to manage their commercial relationships.
·Adoption of the new platform was critical to ensure that the data integrity could be sustained over time.
Creating a Data Driven Culture
A programme was established to deliver a new, cloud based, data management solution. At that time, multiple data storage/warehouse solutions existed across the business, with varying degrees of data accuracy and completeness, leading to multiple variations of the same data, and no single source of truth.
At a human level, there was little appreciation of the need for aligned and consistent data, as reports were generally produced on a siloed basis, according to the needs of individual business units